5 Easy Steps to Enhancing Your Security Guard Service
When property supervisors employ security guard companies they have an image in mind of exactly what their contract security force will look like, but too often what they get isn’t what they envisioned. What we have found is that most security guard companies are capable of supplying the service that property supervisors want, but too often do not because of a lack of ongoing excellent management processes.
Security guard companies are unlike any seller a home supervisor usually hires. If you employ a painter, then you are able to see whether or not they do their tasks by taking a look at the walls. However, when you employ a security guard business, how often can you see whether the protector organization is performing their job including running background checks and drug screenings, providing great training for your guards, and efficiently tracking and supervising your defenses. In most cases they probably are, but it’s crucial to implement a method of verification and quality management to ensure that problems associated with the deficiency of performing these tasks do not start to occur.
In this article we will talk five (5) simple actions to improving your safety guard service and attaining everything you picture as your perfect construction security guard.
Display Your Guards Qualifications
In most nations, guards have been mandated to have a specified level of training before they could start working as security guards. If your condition is among these states, ensure your security guard organization is compliant.
If you’re in a country where there are no state requirements for guard certification, then investigate the sort of training that’s being supplied by your security company and inquire does it seem decent.
It is also the security guard firm performing history and drug screenings on all of your defenses until they send them to your own property? If they are, they ought to be supplying you with verifications. If not, why?
Another excellent method to display whether the protector is a fantastic fit for your house is to conduct a short”interview” to get a feel for the guard and to explain your expectations. This first conversation can tell you a lot about what to expect from this guard and it gives you an opportunity to request a different guard if you feel it is essential.
Evaluate Guard Training
Though most security guard companies have a very comprehensive orientation that introduces every guard to the business itself, in many circumstances the shield’s orientation to his delegated property isn’t as complete. We predict the orientation for the delegated property”Site Specific Training”. Learn What your site specific training looks like:
• Can it occur at your property?
• Who does the training?
• How long is each new officer trained?
• How long does the security firm double lender?
Determine the response to each of these questions and be certain they match what you feel is adequate. You should even consider sitting in on your safety guard company’s orientation and also your site specific training to acquire an understanding of what goes on preparing a guard to operate at your property.
Inspection Your Guard’s Supervision
Guard supervision is among the more important factors of good security guard service. When security companies deliver poor oversight, there isn’t enough emphasis put on preventing errors, problems, and complaints. Deficiency of oversight also removes the chance for the protector to understand and better understand their responsibilities. If the guards are not being supervised, they start to feel their job isn’t significant and they start to see themselves as not as a part of the security team. When guards do not feel as part of your team it generally contributes to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, onsite managers might not be included. If your contract does not require on-site supervision, how does your security guard firm remotely oversee its defenses? Outside of the Standard security firm field manager spot checks, the two methods of distant oversight that prove most effective are:
If your guards are required to make rounds of your property, then a method for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a distant way of tracking the guards while they are in your property. These tracking systems permit the security guard business to track the log and time the activity of these guards while they are making rounds to several areas in your property. Many Officer Tour Tracking Systems can generate reports which enable the safety guard firm to quickly acquire an understanding of whether the protector is making rounds. The property manager should also be given with an updated version of these reports. Manufacturers of such systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have found that having a method for guards to check in regularly with the safety guard company provides a method of earning certain each guard is safe and alert. By having guards check-in regularly with the safety guard business, at least every 30 minutes, guards feel their safety is important and being awake and attentive is also an important part of their job.
Inspect Your Guards
After hours inspections of your defenses are always good ways of finding out just what is occurring with your safety while you are not there. During these inspections, be sure to ask your safety guards questions regarding their duties and responsibilities to ensure they understand their tasks. In fact, we suggest having your safety guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) with a licensed security consultant as part of your ongoing security program. Bear in mind, when choosing a security consultant be confident the consultant isn’t really a security guard business. If that’s the case, your audit is sure to develop problems with your current security guard business.